Disputes Resolution

Bass Insurance Brokers Pty Ltd are committed to the fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. Shortland has a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

As part of our commitment we subscribe to Insurance Brokers Disputes Limited, an external dispute resolution service, which is accessible to clients free of charge in the event that they believe a complaint, has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.

Paul Newman
Complaints Officer
Bass Insurance Brokers Pty Ltd
PO Box 2236
Burwood North NSW 2134
Telephone: 02 9744 1800
Facsimile: 02 9744 1300

Toll Free: 1800 181 010
Email: pauln@bassinsurance.com.au

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Insurance Brokers Disputes Limited (IBD). They may be contacted at:

Insurance Brokers Disputes Limited (IBD)
Level 13, 31 Queen Street
MELBOURNE VIC 3000
Toll Free: 1800 064 169 Or 03 9620 0177
Email: info@ibdltd.com.au.

A complaint form is also available at the IBD LTD Website ( http://www.ibdltd.com.au )

If you require further information about any of these procedures please contact our office during business hours.