Claims Service

In the event of any loss or damage, our experienced staff will assist you with lodgement, negotiation and settlement of claims on your behalf.

The following process should be adopted if an accident or loss occur:

1.Complete the supplied claim form and return to our office. If an assessor is appointed, supply the form to the assessor.

2.Attach all original quotations obtained for replacement of, or repair to, the damaged or missing property. Photocopies are not always accepted.

3.Attach original valuations and receipt of purchases whenever possible.

4.Advise the Police immediately in the event of loss by burglary, housebreaking, theft, suspected malicious damage. Also make sure the premises are secure to avoid further incidents. Note: Police reports can be very slow, so if you can obtain one at the time the report is taken, valuable time will be saved. If a copy of the report cant be obtained, take note of the report number.

5.Attach any letter of demand and any other correspondence that you may receive from a Third Party.

6.Do not make any admission of liability for loss or damage caused by you to the Third Parties.

1.DO NOT make any public statements or admit fault of any kind

2.Report ALL incidents as soon as possible and obtain statements from witness’s and staff concerned as soon as practicable after the event, especially if someone is injured.

3.Give ALL possible information; have an incident report form completed if no claim forms are available.

4.Report ANY incident which could lead to a claim by staff, customers or third parties.

Bass Insurance Brokers is a subscriber to the Insurance Brokers Disputes Ltd. Insurance Brokers Disputes Limited (IBD) is a free consumer service designed to handle complaints and help resolve problems between insurance brokers and their clients.

Anyone who has a problem with their insurance broker concerning a general or life insurance policy can contact IBD.